Serve as the single point of contact for clients across India.
Manage customer onboarding, relationship management, and issue resolution to ensure high satisfaction.
Coordinate with internal and external stakeholders for seamless service delivery.
Resolve client disputes through effective negotiation and communication.
Regularly travel to customer locations and meet them (either they can be customary meetings or issue resolution meetings)
Revenue Collection & Financial Operations
Lead collections, and receivables management as per PPAs and regulatory requirements.
Ensure timely collection of outstandings and subsidies from relevant authorities.
Minimize or avoid shortfall penalties by safeguarding the company’s financial interests.
Contract, PPA & Compliance Management
Manage PPAs, novation agreements, contract amendments, and commercial documentation.
Handle legal matters related to client contracts and agreements in coordination with legal teams.
Ensure regulatory compliance with applicable local and state laws.
Ensure timely renewal and extension of Bank Guarantees (BGs) for plants.
MIS, Reporting & Process Improvement
Prepare and review monthly MIS and management reports, including shortfall penalties, pending payments, BG status, customer complaints, and asset regularization.
Drive ERP-based automation and process improvements to enhance accuracy and turnaround time.
Ensure audit readiness and adherence to internal governance frameworks.
Cross-Functional Coordination
Work closely with BD, Operations, Finance, Legal, and IT teams to ensure end-to-end execution of client, contract, and financial processes.
